MedCity News: How UCLA Health Incorporated Telehealth Into Its Triage Protocol

It is a well-documented fact that telehealth use exploded across the country in 2020, spurred by the Covid-19 pandemic. But several hurdles quickly emerged, including the question of how best to triage patients so those who are suited for care via telehealth are directed to those services.

To help address this issue, University of California Los Angeles Health spent months surveying its frontline physicians and understanding the barriers to effective virtual care delivery. They then created telehealth-specific triage protocols, health system leaders wrote in an article for NEJM Catalyst.

View full article in MedCity News.

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