EfficientGov: How Cloud Tech Helped Rhode Island Build A Fast Efficient COVID-19 Hotline

When the state of Rhode Island needed to quickly build a COVID-19 hotline to handle the coming rush of calls from concerned citizens, they turned to Verizon.

“The cloud-based system was easy to stand up for those of us working from home, and enabled calls to be routed to people with the right skill set using just a browser and a phone,” said Brian Tardiff, the state’s chief information security officer.

View full article in EfficientGov.

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US Tech Future is a Verizon-led community-focused initiative working to engage the local community in a discussion about technology and how it can improve the lives of local residents for their benefit and the benefit of the community as a whole.

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