EfficientGov: How Cloud Tech Helped Rhode Island Build A Fast Efficient COVID-19 Hotline
When the state of Rhode Island needed to quickly build a COVID-19 hotline to handle the coming rush of calls from concerned citizens, they turned to Verizon.
“The cloud-based system was easy to stand up for those of us working from home, and enabled calls to be routed to people with the right skill set using just a browser and a phone,” said Brian Tardiff, the state’s chief information security officer.