When Kathy Mulvany began working at ServiceNow as head of global impact 18 months ago, the company was at a pivotal moment within its own history — and that of the world. As the pandemic overturned the notion of normalcy and social justice protests permeated streets across America, the digital workflow provider was on the cusp of an internal revolution, one intended to redefine the organization’s relationships with businesses and communities around the world.
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