Built in Boston: How Interactions’ AI Is Changing Brand-Consumer Relationships

Imagine seemingly endless rows of desks, with countless employees in black headsets staring at computer screens amid the perpetual aroma of coffee brewing. This is a snapshot of life inside a typical contact center.  These brick-and-mortar operations still function as the heart of customer service for many of the nation’s largest organizations, employing thousands of individuals in some cases. 

Read the full article on Built in Boston.

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